Privacy policy

Privacy Policy – HookedByHands

Last updated: April 9, 2026

HookedByHands operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). HookedByHands is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services and where you live:

Contact details: name, billing address, shipping address, phone number, email address.
Financial information: credit/debit card, payment details, transaction information.
Account information: username, password, preferences.
Transaction information: items viewed, purchased, returned, exchanged, or canceled.
Communications with us: customer support inquiries.
Device information: IP address, browser, network connection, unique identifiers.
Usage information: interactions with our Services, navigation behavior.

Personal Information Sources

We may collect personal information from the following sources:

Directly from you, when you provide information or communicate with us.
Automatically, via the Services (cookies, tracking, etc.).
From our service providers, who process information on our behalf.
From partners or other third parties as needed.

How We Use Your Personal Information

We use personal information for the following purposes:

Provide, Tailor, and Improve the Services
To fulfill orders of handmade crochet products and digital crochet patterns, communicate with customers about purchases, arrange shipping, process returns, maintain accounts, and provide a customized shopping experience.
Marketing and Advertising
To send promotional communications and display online ads for products or services, only with your consent (newsletter opt-in).
Security and Fraud Prevention
To authenticate accounts, protect payments, detect fraud, and maintain safety.
Communicating with You
To provide customer support and respond to inquiries effectively.
Legal Reasons
To comply with applicable law, enforce our policies, or respond to legal processes.

Use of Personal Data for Handmade Products:
We collect and process personal information solely to fulfill orders of handmade crochet products and digital crochet patterns, communicate with customers regarding their purchases, and improve our Services. We do not sell, trade, or otherwise transfer your personal information to outside parties for marketing purposes, except as necessary to provide the Services (e.g., Shopify, payment processors, and shipping providers).

How We Disclose Personal Information

We may share personal information with:

Shopify, vendors, and third-party service providers (payment processing, shipping, analytics, cloud storage, customer support).
Business and marketing partners only to support marketing services, in compliance with your consent.
Affiliates or within our corporate group.
As part of legal obligations, business transactions, mergers, or to protect our rights.

Relationship with Shopify

The Services are hosted by Shopify. Information you submit will be transmitted to Shopify and third parties to provide and improve the Services. Shopify may process personal information collected about your interactions with our Store and other merchants.

Learn more about Shopify's privacy practices here: https://privacy.shopify.com/en

Third Party Websites and Links

We may link to third-party websites. We are not responsible for their privacy practices.

Children’s Data

The Services are not intended for children under the age of majority. We do not knowingly collect data from children.

Security and Retention

We implement reasonable measures to protect your information, but no system is perfectly secure. Personal information is retained only as long as necessary to provide services, comply with legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights to:

Access, delete, correct, or receive a copy of your personal information.
Object to processing, restrict processing, or withdraw consent.
Opt-out of marketing emails at any time using the unsubscribe link.

We will not discriminate against you for exercising these rights. Verification of identity may be required.

Complaints

For complaints about our processing of personal information, contact us below or your local data protection authority.

International Transfers

Personal information may be stored or processed outside your country. Transfers outside the EEA/UK rely on recognized safeguards like Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this policy to reflect changes in practices or legal requirements. Updated policies will be posted on this website with a revised “Last updated” date.